Using a script or add-on that scans GameFAQs for box and screen images (such as an emulator front-end), while overloading our search engine.There is no official GameFAQs app, and we do not support nor have any contact with the makers of these unofficial apps. Continued use of these apps may cause your IP to be blocked indefinitely. This triggers our anti-spambot measures, which are designed to stop automated systems from flooding the site with traffic. Some unofficial phone apps appear to be using GameFAQs as a back-end, but they do not behave like a real web browser does.Using GameFAQs regularly with these browsers can cause temporary and even permanent IP blocks due to these additional requests. If you are using Maxthon or Brave as a browser, or have installed the Ghostery add-on, you should know that these programs send extra traffic to our servers for every page on the site that you browse.The most common causes of this issue are: Since the update, Dhuum appears in-game whenever an account is suspended or terminated and kills the player using either Impending Dhuum or Vengeance is Ours.Your IP address has been temporarily blocked due to a large number of HTTP requests.Officially, ArenaNet uses suspension and termination, but players (and sometimes even ArenaNet employees) typically refer to both these actions as bans.ArenaNet typically responds within three business days (Pacific Time). Only a small fraction of bans are reversed, almost always because the player was able to present a reasoned case that a mistake had been made. A supervisor from the support team will review details of the ban and determine if the proper internal procedures were followed correctly. While reviewing the second account, ArenaNet might notice use of an unacceptable character name and block that account for three days and require them to choose a new name.Īccount terminations can be appealed directly to ArenaNet by creating a support ticket. The first, with a good record, might not receive any penalty. Similarly, two players might be reported for spamming a trade channel.However, the second might have their account terminated because they are a repeat offender. The first, without any marks against their record, might receive a 3-day block. For example, two players might each be reported for failing to complete a trade in good faith.That sometimes results in the appearance of uneven penalties. ArenaNet investigates each claim individually and decides on an appropriate response for the circumstances, which includes reviewing the past conduct of the account in question. Players can report inappropriate conduct of others through use of the in-game reporting feature, through ArenaNet's support site, or via email. Accounts are only terminated for serious conduct breaches, including use of disallowed third-party programs, use of bots, exploiting game bugs, scamming, real money trading, and repeated patterns of behavior that might otherwise result in blocks. a ban) is a permanent block: the player will never be allowed to login to the account again. For example, an account will not usually be suspended for a first offense of chat-spamming, but ArenaNet is more likely to block accounts for those who do spam chat regularly.Īn account termination (i.e. Some offenses are minor enough that the support team will not impose a penalty unless they are part of a pattern of behavior. Common reasons for blocking an account are: use of offensive language, using an unacceptable character name, spamming a chat channel, or scamming. ArenaNet uses a sliding scale to determine the duration of this punishment: lesser offenses will result in smaller blocks and repeat offenses will result in stiffer penalties, up to and including account termination. a block) prevents a player from logging in to their account for a limited amount of time. 3 Reporting, escalation, and past conductĪn account suspension (i.e.